The online shop casorela.com ("Casorela", "we", "us") is operated by SURGE DIGITAL LTDA, a Brazilian limited company registered under CNPJ 57.376.952/0001-21, with its address at Rua Henrique Emílio Colo, 128, Jardim São Judas Tadeu, 18085-730 Sorocaba, SP, Brazil. Email: contato@casorela.com.
These terms apply to all orders placed by consumers in our online shop. By placing an order you accept these terms, together with our Shipping policy, Refund policy and Privacy policy.
We describe and show our products as accurately as possible. Colours may vary slightly depending on your screen. Prices are shown in pounds sterling (GBP). The total price, including any applicable taxes and charges, is shown before you place your order.
The presentation of products in the shop is not a binding offer. By clicking the order button you submit a binding order. We confirm receipt of your order by email; the contract is concluded when we send you that order confirmation. If a product is unavailable, we will inform you promptly and refund any payment already made.
You can pay with the payment methods shown at checkout. Payment is charged when you place your order.
Delivery areas, costs and estimated times are described in our Shipping policy.
As a consumer you have a 14-day right to cancel. The conditions, the consequences and the model cancellation form are set out in our Refund policy.
The statutory rules on the legal guarantee of conformity apply. If a product is defective, please contact us and we will resolve it as described in our Refund policy.
We are liable without limitation for damage caused intentionally or by gross negligence, and for injury to life, body or health. In all other cases our liability is limited to the extent permitted by applicable law. Nothing in these terms limits your statutory rights as a consumer.
These terms are governed by the law applicable to the seller, without prejudice to the mandatory consumer protection rules of the country in which you have your habitual residence.
If you have a question or a complaint, write to contato@casorela.com. We aim to reply within 2 business days.